Every RemotePass customer (trial-users included) can submit a new support request by logging in to the customer management system at https://customer.remotepass.com

After logging in, click the support tab and than "Submit ticket".  After submitting a new support ticket, a RemotePass support representative will analyze your support request and contact you as soon as possible (average response rate = 2 hours).

You can also follow-up the complete history and status of your support tickets in the customer management system and an email is sent to your registered email address after every update on any of your support tickets.