PROBLEM: You get the errormessage "Bad connection to gateway or incorrect connection settings" (see screenshot below) when starting a new support session.
CAUSE: RemotePass Access is unable to connect to the RemotePass Gateway on the internet.
SOLUTION: Make sure that your computer is connected to the internet.
To verify if you are correctly connected to the internet and are able to connect securely to the RemotePass gateway, enter https://customer.remotepass.com in any webbrowser.
If this works and you still get the same errormessage, your will have to configure "manual proxy settings". To configure manual proxy settings, click on "connection settings" on the initial application window or in the menu, click on Settings - Configure connection settings. Than select "Manual Proxy settings" and enter your proxy name and port to connect to the internet. If you do not know your Proxy name and port, contact your system administrator or Internet Service Provider.
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