PROBLEM:  When I start a new support session, I have to wait very long (more than 10 seconds) for the next form (the "How would you like to send the setup instructions?" form) to appear.

CAUSE:  "Automatically detect settings" is enabled in the "LAN settings" of Microsoft Internet explorer while the proxy settings are not configured. See the screenshot below that displays the configuration which may cause this problem.

SOLUTION:  In the application menu of Microsoft Internet Explorer, click on "Tools" and than on "Internet options".  Than click on the "connections" tab and than click on "LAN settings".  Disable the option "Automatically detect settings" and the problem should be solved.