Symptoms:  When the remote user is logged on as a guest on the remote computer or has no "power user" or "administrative privileges" on the remote computer, the session is slower (less perfomant) and the RemotePass Access client consumes more CPU power on the remote computer.

Cause:  RemotePass Access uses the latest Mirror Driver Technology.  This technology requires a system driver to be installed in the background before a session starts and requires the privilege to install software of the local user that is logged on to the remote computer.   If the remote user hasn't got this privilege than the RemotePass Access client is unable to install the Mirror driver.  The RemotePass Access client will than skip the Mirror Driver installation and fall back on default technology that is based on bitmap comparison.  This "older" technology is less performant but enables RemotePass to also remote support users that have no privileges on a remote pc.

Resolution:  When you once remote control a computer while the remote user has the right to install software, the Mirror driver is installed and will not be removed as it is a Windows system driver.  Afterwards, when you remote control the computer again while the remote user has no software installation privileges, the Mirror driver is already installed and the session will be as fast as it is when remote supporting a remote user that has got administrative rights. 

Workaround:  If you have a large employee or customer base that has no software installation privileges on their own computers, RemotePass provides an unattended Mirror Driver installation setup which allows you to install/distribute the Mirror Driver on all concerning computers.  This Mirror driver is signed and approved by Microsoft.

Mirror driver downloads:

• Unattended (silent) setup: http://www.remotepass.com/download/MirrorDriver-Silent.zip
• Default installation wizard: http://www.remotepass.com/download/MirrorDriver.zip