Troubleshooting a RemotePass Access connection:

• Step 1: Make sure you started a new support session and RemotePass Access is waiting for the remote user to connect.
• Step 2: Verify that the user has Internet connectivity
• Step 3: Have the remote user download and run the RemotePass Access Client again.
• Step 4: Make sure the remote user has disabled any software firewalls that might be blocking outbound connections. Some examples of these include MacAfee security, Norton Security and Zone Alarm.
• Step 5: Check to see if you or your remote user is behind a proxy server. It is possible that you may not connect through certain proxy server configurations.

If these steps fail to make a connection, contact RemotePass support!